Christ Church Episcopal, Norcross, GA

The 4th Sunday after Epiphany
Deuteronomy 18:15-20; 1 Corinthians 8:1-13; Mark 1:21-28

As many of you know, I spent much of my life in banking – mostly on the operations side. One of my roles was managing projects to improve the effectiveness and efficiency of our business – like making sure the car payment you sent in gets credited to your loan accurately, otherwise you’re gonna get a call from our collections department, and nobody wants that!

sixsigma2A process improvement method we adopted was called Six Sigma, which is rooted in statistics – now, stay with me. It was initially used by the manufacturing sector. As you can imagine there are lots of places in an assembly-line production, especially complex ones, that can cause the end-product to be defective.

baggage-claim-crowd2“Six Sigma” is an actual calculated measure that corresponds to 1 in every 300,000. So, as a productivity measure, to reach 6-sigma, it means there is only one defect in 300,000 opportunities. It’s an ambitious goal to only have one defect in that many attempts, but for that person who waited in line overnight for the latest iPhone, or the one standing at the baggage claim carousel, but not seeing their suitcase arrive, it’s the kind of goal we want Apple or Delta to have. Read the rest of this entry »

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